CertTESOL - What if I have a complaint?

Modified on Wed, 22 May at 10:37 PM

We take complaints very seriously and want to make sure that courses and assessment run according the Trinity’s requirements. Trinity requires every centre to have a centre complaints process. In the first instance, you should speak to your tutor / course director or centre manager/principle about the complaint. They will be able to advise you about the complaint.


For the CertTESOL, if your complaint is about the delivery or assessment of Unit 1 (Teaching Practice), Unit 2 (Language Awareness & Skills), Unit 3 (Learner Profile) or Unit 5 (Unknown Language), then you need to go through your centre’s complaints process. If your complaint does not get resolved after following this process, you can let Trinity know by following our complaints procedure and we will do our best to help.


If your complaint is about Unit 4 (Materials Assignment) or the conduct of the moderator, please follow our complaints procedure to ensure that we can correctly log and act upon your complaint.

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